At Grey Caboose Quilting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or use our quilting services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, billing and shipping address when you place an order or contact us.
• Payment Information: such as your credit or debit card details (processed securely through our payment provider – we do not store your full card details).
• Service Information: details about your quilting project, preferences, or custom requests.
• Website Usage Data: including your IP address, browser type, pages visited, and how you interact with our website (collected via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

• Process and fulfill orders and quilting service requests
• Communicate with you about your order or project
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send you occasional updates, promotions, or newsletters (only if you opt in)

3. How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. This includes using secure payment gateways and encrypted connections (SSL). However, no online transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We only share your information with:

• Payment processors (to handle transactions securely)
• Shipping providers (to deliver your orders)
• Service providers who assist in website management or marketing (bound by confidentiality agreements)

We never sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies to enhance your browsing experience, track website usage, and remember your preferences. You can adjust your browser settings to disable cookies if you prefer.

6. Your Rights

You have the right to:

• Access or correct your personal information
• Request deletion of your data (unless required for legal or accounting reasons)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact orders@greycaboosequilting.com.au